At Extrategical, we make sure your shopping experience is clear and hassle-free.
Claim Period
You have 7 calendar days from the date of purchase to submit any claim.
Review and Response
Once we receive your request, it will be evaluated and you will receive a response within a maximum of 3 business days.
Product Replacement
If the claim is approved, we will replace the product within a maximum of 7 calendar days from confirmation.
Conditions
You must present the purchase receipt and return the product in its original condition, including packaging, tags, and accessories when applicable.
Returns are not accepted for personal-use products that have been opened or used, unless there is a proven manufacturing defect.
Shipping costs related to returns or replacements will be evaluated on a case-by-case basis.
At Extrategical, we value your trust. Your satisfaction is our priority.
For faster assistance, please contact us at [email protected] and we’ll be glad to help.
Andorra
Colombia
